Privacy Policy

1. General Provisions

This Privacy Policy explains how Memora (hereinafter — "We") processes and protects the personal data of clients in accordance with the General Data Protection Regulation (GDPR) of the European Union and the legislation of the Republic of Latvia.

2. Data Controller

The data controller is SIA Memora, registration No. 40203774439, registered in the Register of Enterprises of the Republic of Latvia, legal address: Rīga, Zolitūdes iela 36 k-2 - 8, LV-1029,
email: global.memora@gmail.com,
phone: +37120913125.

3. Data We Collect

We may process the following personal data:

• first and last name;
• contact information (phone, email address, postal address);
• payment details (where necessary to provide services);
• other information required to provide our services.

4. Purposes of Data Processing

Personal data is processed for the following purposes:

• provision of services (e.g., grave care and monument installation in Riga);
• preparation of contracts and invoices;
• responding to client inquiries;
• improving service quality;
• fulfilling legal obligations required by law.

5. Data Retention Period

Personal data is retained for as long as necessary to achieve the stated purposes or as required by law.

6. Disclosure to Third Parties

Personal data may only be shared with:

• partners who help us provide our services;
• government authorities where required by law.

All partners are required to comply with data protection rules.

7. Client Rights

You have the right to:

• access your data and information about its processing;
• request correction or deletion of your data;
• restrict the processing of your data;
• withdraw consent to processing;
• lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija).

8. Use of Cookies

Our website uses the following cookies:

• memora_consent — a first-party cookie that stores your cookie consent choice (valid for up to 12 months);
• Google Tag Manager cookies — used for site analytics and marketing, set only after you have given consent;
• _fbp and _fbc (Meta/Facebook Pixel) — used to measure the effectiveness of our advertising on Meta platforms, set only after you have given consent.
• memora_locale — a first-party cookie that stores your selected site language (valid for up to 12 months);

Non-essential cookies are set only after you accept them in the cookie banner. Google Tag Manager itself is loaded on every page for all visitors, but until you give consent it runs in a restricted mode: it sets no cookies and transmits no data identifying you. Your choice takes effect immediately on the page where you make it. You can change your choice at any time via the "Cookie preferences" link at the bottom of the site.

9. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time.
The current version is always available on our website.

10. Contact Information

For questions related to the processing of personal data, please contact us:

Email: global.memora@gmail.com
Phone: +37120913125

11. IP Address and Approximate Location

When you submit our contact form, register for an account, or sign in, we log the IP address the request came from. We use this to protect account security, to help prevent fraud and other malicious activity, and — should a dispute ever arise — to help establish or defend legal claims. This processing relies on our legitimate interest under Article 6(1)(f) of the GDPR.

From this IP address we derive an approximate country, region and city using a database held on our own servers; the address itself is never sent to any third party for this purpose. IP Geolocation by DB-IP.

We keep this data for as long as it serves these purposes, including any period during which a legal claim could be brought.